GroomingHaven

Effective Date: 4 March 2026

Last Updated: 4 March 2026

GroomingHaven ("we", "us", or "our") operates the GroomingHaven mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Information You Provide

When you create an account or use the App, you may provide us with:

• Account information: name, email address, phone number, and password.
• Pet information: pet name, species, breed, gender, weight, coat type, date of birth, and photos.
• Appointment information: booking dates, times, selected services, and special requests or notes.
• Chat messages: messages you send to the salon through the in-app chat feature.

1.2 Information Collected Automatically

• Device information: device type, operating system version, and unique device identifiers.
• Usage data: app interactions, features used, and crash reports.

1.3 Third-Party Sign-In

If you sign in using Google or Apple, we receive your name and email address from the respective provider. We do not receive or store your Google or Apple password.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process and manage grooming appointments.
• Communicate with you about appointments, services, and promotions.
• Send appointment reminders and status updates via email, SMS, or push notifications.
• Improve the App and our services.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

• Salon staff: your appointment details, pet information, and messages are visible to salon staff to provide grooming services.
• Service providers: we use third-party services for hosting (Supabase), authentication (Google, Apple), and notifications (Firebase). These providers process data on our behalf under strict confidentiality agreements.
• Legal requirements: we may disclose your information if required by law or to protect our rights.

4. Data Storage and Security

Your data is stored on secure servers provided by Supabase. We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest.

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information.
• Correct inaccurate or outdated information.
• Request deletion of your personal information.
• Withdraw consent for data processing.

To exercise these rights, contact us at the email address below.

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Push Notifications

We may send push notifications for appointment reminders and updates. You can disable notifications at any time through your device settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or by email. Your continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@groominghaven.com.au
• Website: groominghaven.com.au